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Logistics Specialist

Antioch, IL

Kerri Graff

40240 N Donald Dr. Antioch, IL 60002 | 224-540-4725 | Kerri_Graff3@hotmail.com

Self-driven logistics professional dedicated to serve customers and drive profits

A client advocate who provides best in class services. Highly detail-oriented, embodying drive to succeed, and strong dedication for contributing to organization. Provide positive attitude and going above and beyond for both internal and external customers.

Skills & Abilities

Logistics: Small parcel and freight management, HTS classification, ACE filing and reporting, scheduling inbound and outbound freight, managing logistics carriers and customer relationships.

Technical: Integration Point, Google Drive, Microsoft Office (Excel: beginner), project management software (Confluence, Jira, Trello, Freshdesk), problem solving, and attention to detail.

Communication: People development, customer relationship management, training and team building.

Experience

Trade Compliance Analyst, ACCO Brands January 2019 – January 2019

Lake Zurich, IL

Sorted through CBP 7501 forms to validate and revise discrepancies, utilized SAP and Oracle software to classify and sort through HTS codes, and filed ACE import reports.

Global Logistics Administrator, MBX Systems April 2016 – December 2018

Libertyville, IL

Served as a liaison between logistics carriers and customers. Monitored, tracked, and created shipping documents for all inbound and outbound shipments. Filed ACE and screened all international exports. Proficient in a variety of logistics and supply chain management software, both proprietary and commercial. Led all training for the company on international shipping and global logistics services. Supported Production Manager as a computer server assembly tech during peak business times.

Operations Manager, OfficeMax May 2014 – April 2016

Round Lake Beach, IL

Led the internal logistics team and all in-store operations. Supervised sales associates while maintaining a strong customer service presence. Managed all inbound and outbound truck shipments. Prevented store shrink using awareness, attention to detail and integrity. Controlled store inventory, store presentation and building maintenance. Coached sales associates on a weekly basis by offering constructive feedback and training opportunities.

Teller, US Bank February 2014 – May 2014

Algonquin, IL

Processed customer banking transactions and handled confidential customer information. Helped to organize and file paperwork that was months backlogged to get the team back on track. Exceeded monthly credit card application goals by 50%.

Support Manager, PetSmart August 2008 – February 2014

McHenry, IL

Engaged in customer service and in-store operations. Became forklift certified to better assist the stocking team. Supported all members of the store leadership team by meeting weekly sales goals and store shrink expectations. Supervised and actively coached sales associates. Studied to become an expert on in-store products and services to better assist customers and understand their needs.

Education

MBA in Global Operations and Supply Chain Management (2016 – 2018) Capella University

Bachelor of Science in Business Administration (2015 – 2016) Capella University

Associates of Science in Business Management (2009 – 2013) McHenry County College

Activities

  1. Active member of (ICPA) International Compliance Professionals Association
  2. Participating in seminars sponsored by the National Association of Small Business International Trade Educators (NASBITE), Global Training Center: Certificate in International Logistics, achieved November 9, 2017. Certificate in Export Documentation, achieved November 10, 2016
  3. Taking dance lessons in Tap, Jazz, Ballet, Ballroom and Lyrical
  4. Volunteering at local historical societies and other non-for-profit organizations

Education

2016-2018

MBA - Global Operations & Supply Chain Management (4.0 GPA) at Capella University

– Delta Mu Delta member – Highest International Business Honors Society
– Earned Graduate Certificate in Business Administration

2015-2016

Bachelor's of Business Administration (3.9 GPA) at Capella University

2009-2013

Associates of Business Management at McHenry County College

Experience

2016-2018

Global Logistics Administrator at MBX Systems

Served as liaison between logistics carriers and customers. Monitored, tracked, and screened domestic and international documents for inbound and outbound shipments. Reported EEI through ACE and completed international export documents.
•Led company’s trade compliance training annually, validating company was adhering with global trade regulations and laws.
•Backed up production manager as computer server assembly technician during peak business weeks, chosen for having lowest defect rates within company.
•Developed RFI process with logistics carriers and chose one main freight forwarder to handle bulk of business, ending damage claims from inbound freight.

2014-2016

Operations Manager at OfficeMax

Directed logistics team and in-store operations. Supervised sales associates and controlled inbound and outbound truck shipments. Managed store inventory, store presentation and building maintenance.
•Assisted print supervisor during peak business times, helping customers with FedEx / UPS shipments, providing increased on-time customer service.
•Supported several stores by reworking inventory and training other managers on new RTV process, during Office Depot merger, resulting in new team readiness to begin new positions.
•Coached sales associates on weekly basis, offering constructive feedback and training opportunities helping develop individual’s within company.

2008-2014

Support Manager at PetSmart

Engaged in customer service and in-store operations. Became forklift certified to better assist the stocking team. Supported all members of the store leadership team by meeting weekly sales goals and store shrink expectations. Supervised and actively coached sales associates. Studied to become an expert on in-store products and services to better assist customers and understand their needs.

  • Updated 2 years ago

To contact this candidate email kerri_graff3@hotmail.com

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