Lisa Pulliam

Lisa A. Pulliam

408-836-0170

lapulliam1@gmail.com

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Pet Sitting Business Owner/Contractor                                                            1/2015-Present

Flexible with schedule changes
Created contracts based on clients’ needs
Listen and repeat clients’ needs and asked follow up questions
Dafna’s Real Estate Team, Los Altos, CA                                                              6/2013-1/2015

Client Coordinator

Suggested and implemented new techniques to create interest in the team
Initiated communication guidelines, designed flyers, and updated calendar and contacts
Coordinated the calendar in order to allow people to attend sign offs
Office Team                                                                                                             3/2013-Present

Assisted to Adaptive Insights, Studios Inn, Connex6, and Third Door Media by assessing the needs of co-workers and customers, therefore producing results quickly and with a smile.

A/R & A/P Clerk

Organized filing and records
Conducted audits of records
Reconciled checks and wire deposits
Updated status of collections after sending out email reminders
Front Desk

Answered phones and emails in a timely manner to address customer inquiries
Sorted mail, paid bills, and filed the records
Prepared paperwork for reservations, keys, and invoices
Data Entry

Entered in data according to type of service
Researched the types of services provided by the company
Noted unique work orders and explained unclear invoices
Temp Team Supervisor

Communicated the goals of the client to staff
Instructed staff on how to direct customers to events
Rearranged schedules and staff as needed to assist customer

Randstad/Spherion                                                                                                 11/2011-5/2014

Provided assistance to State Farm, Terminix, and AAA by answering phones, greeting customers, sorting mail, filing paperwork, shredding documents, and updating files.

Claim Service Assistant

Balanced between greeting customers, answering the phone, and mail processing
Updated records, filed information, organized incoming emails
Completed 400 tasks a week while completing other tasks and duties
File Clerk

Pulled, organized, created new folders, as well as labeled drawers and cabinets
Suggested cabinet labeling system to classify active and canceled files
Customized master list for quick cross-reference on locations of files
Greeter

Organized and cleaned up 16 feet of  paperwork in file cabinets in two weeks
Used mail merge to personalize letters for life insurance new year’s mailer
Found articles and necessary maps to help customer create a satisfying vacation
Orchard Supply Hardware, Milpitas, CA                                                              3/2002-5/2011

Customer Service Representative

Used communication skills to notify customers of rain check items now in stock
Known for ability to audit cash drawers efficiently and accurately
Organized and managed cashier break and lunch schedules to ensure minimum disruption in customer service on sales floor

EDUCATION

AA in Liberal Arts: Speech and Communication Emphasis in 2014

Ohlone College, Fremont, CA